“Microsoft Dynamics CRM” : Interactive Software Simulator

Client

BCS is Russian leading investment company

Goal

Quickly train employees to work with the new customer relationship management system.

Description

Interactive simulator has the same look and feel as original software product. Thanks to built-in TRAC™ module, it recognizes all the actions user commits (buttons pressed, forms submitted, checkboxes selected etc.) and reports it to trainee and his supervisor. Simulator consists of video lessons, exercises, and evaluation which is done in a simulated environment. More than 500 employees can be trained simultaneously.

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Business requirements of the company determine the problems to be solved by the software simulator

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Training is based on practical cases and makes it possible to save time by not involving T&D specialists into the training process

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Screencasts are used to teach theory

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Unlike classical tests designed to check knowledge of the theory only, the interactive simulator lets the employer analyze employees’ activity while performing practical tasks

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The software simulator is SCORM-compatible and typically is not more than 50 MB

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